Return Policy

At Jalalpuri Chadar, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help.

1. Eligibility for Returns

We accept returns on items that meet the following conditions:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, with all tags and labels attached.
• The return request must be made within 2 days of the delivery date.
  
  

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-made or personalized Chadar.
• Items purchased on sale or clearance.
• Any item that is damaged due to misuse, improper care, or wear and tear.
  
  

3. Return Process

To initiate a return, please follow these steps:
1. Contact Us: Email our customer service team at [returns@jalalpurichadar.com](mailto:returns@jalalpurichadar.com) within 2 days of receiving your order. Include your order number, the item you wish to return, and the reason for the return.
2. Receive Return Instructions: We will review your request and provide you with return instructions, including the address where you should send your item.
3. Ship the Item: Pack the item securely in its original packaging and ship it back to us using a trackable shipping method. You are responsible for the cost of return shipping.

4. Refunds

Once we receive your returned item and inspect its condition, we will notify you via email. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to your original method of payment.

• Shipping Costs: Please note that original shipping costs are non-refundable.
• Processing Time: It may take some time for your bank or credit card company to process and post the refund.
  
  

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at [returns@jalalpurichadar.com] (mailto:returns@jalalpurichadar.com) within 2 days of delivery.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or refund, including the cost of return shipping.

7. Contact Us

If you have any questions about our return policy, please contact our customer service team:
- Email: [info@jalalpurichadar.com] (mailto:info@jalalpurichadar.com)
- Phone: +92 323 3493065